QuestMaster is an app that helps students with exam preparation and assesses their learning at home by participating in practice quizzes. We also have a dedicated section for teachers, where teachers can check students’ performances and can assign quizzes to students. This is a B2B SaaS Beta version of the app, developed on-demand by schools.
My Role : UX Design Generalist
Responsibilities: Research, Wireframing, Prototyping, Lo-Fi Mockups, Hi-Fi Mockups, Usability Testing
Project Duration : December 2021- January 2022
Deliverables : Secondary Research, Competitive Analysis, Primary Research, User Surveys, User interviews, User personas, User journeys, Design brief, Storyboards, Sketches, Wireframes, Usability testing, User flow, Information Architecture, Prototypes
Clients : EuroKids, Teoler, KPS Udaan
Provide an app that allows students to participate in practice quizzes to accomplish their goal of assessing their preparations for exams.
As schools demanded a quickest solution, we decided to go with “The Lean UX Process” so that we can produce a workable product as soon as possible.
Secondary & Primary Research | Competitive Analysis | Semi Structured Interviews | Insight Breakdown
Journey Mapping | Persona | Story Boarding | HMW
Sketching | Wireframes | Prototypes | Lo-Fi Mockup | Hi-Fi Mockups | MVP
Testing | Feedback Session | Repeat the process
Through all these activities, it became apparent that the most difficult thing in fighting anxiety is lack of practice and assessments. Students were worried because they do not know how to measure their performance. They want to participate in mock tests but they do not have any system or app that is connected directly with their actual course.
Competitive benchmarking revealed that there was no specific applicaiton that was designed to beat anxiety in students, and help theme to self assess.
I expanded my search area by looking into applications that were used to achieve goals or establish connections because these applications resembled the objective of my application. I did this because I knew that there were no specific applications that I could undertake competitive research on.
Participants in interviews with more than 20 students and survey responses talked about the exam fear, learning methods and assessments.
I conducted semi-structured interviews with my target audience to better understand how they deal with exam fear today, as well as their difficulties in learning.
I discovered that the most difficult thing in fighting anxiety is lack of practice and assessments. Students were worried because they do not know how to measure their performance.
They want to participate in mock tests but they do not have any system or app that is connected directly with their actual course.
Based on Empathy Map > Sights | Quotes | Influences | Pains | Gains
Students worried as they can not go to school
Without a teacher students can not solve problems
Test exams are important before final exams
Students can not assess themselves as they do not have reports
“Amit is a brilliant student who needs a way to see his learning growth because his CBSE board exams are coming next and he can not connect with his teachers due to Covid-19 “
Finding the bare minimal features for our MVP is made easier by setting the persona in an ideal context scenario.
At this point, my main objective is to identify the design needs that we must support in order for these ideal situations to happen. My Idea generating phase would then be driven by these requirements.
To ensure that our product has an intuitive and user friendly information architecture, I conducted an unmoderated card sorting exercise digitally through optimalworkshop.com with 10 target users. This was done to help uncover my audience’s mental models, and understand how they categorize content under each predefined category. The card sorting session gave me a clear view of how to categorize each tab and the content underneath it in my app designs.
Now that I had some clarity into how to structure content into proper categories from my card sorting exercise, I was then able to start building out my information architecture. I came up with a sitemap in order to get a bird’s eye view of the organization and screens involved in the app.
Frustration with Finding Quick Quizz
Before usability study
After usability study
Throughout the course of this project’s development, there were several setbacks and learning experiences.